Reset Password

You can reset your password by clicking the link below. Select the appropriate option and follow the prompts. 

https://mysite.socccd.edu/Portal/Password/Reset.aspx

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What are the steps to recovering via mobile phone?

Enter the last 4 digits of your mobile phone number on the Reset Password screen.

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Click "Send Code"

 

The following text message will be sent to your mobile phone:

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Enter the verification code into the Reset Password screen.

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Click "Verify"

 

Enter a new password into the Password Reset screen.

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Click "Change Password"

Why is my new password not accepted?
Your new password must meet the following criteria:

  • Be at least 8 characters in length
  • Contain at least 1 uppercase letter
  • Contain at least 1 lowercase letter
  • Contain at least 1 number
  • Contain at least 1 nonalphanumeric (example: ! @ # $ %)

 

Once you get the following message, you can use your new password to login to your account.

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What are the steps to recovering via email address?

Click the Email Address button

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Check your email account that was used as your recovery email.

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Enter the verification code into the Reset Password screen.

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Click "Verify"

 

Enter a new password into the Password Reset screen.

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Click "Change Password"

Why is my new password not accepted?
Your new password must meet the following criteria:

  • Be at least 8 characters in length
  • Contain at least 1 uppercase letter
  • Contain at least 1 lowercase letter
  • Contain at least 1 number
  • Contain at least 1 nonalphanumeric (example: ! @ # $ %)

 

Once you get the following message, you can use your new password to login to your account.

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Why am I getting "Unable to locate account"?

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You made a mistake entering your email address.

The system only works with your Campus Email account.

You IVC Email account is not active. Returning students may need to re-apply and re-enroll to the college in order to re-activate an email account.

See the Login Issues page for information.

Why am I getting "Account recovery methods unavailable"?

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In most cases, this is because you did not enter an alternative email address or provide a mobile phone number allowed to received SMS text messages.

See the Login Issues page for information.

What are the password complexity requirements?

Password complexity requirements are as follows:

The password must contain:
• Be at least 8 characters in length
• Contain at least 1 uppercase letter
• Contain at least 1 lowercase letter
• Contain at least 1 number
• Contain at least 1 nonalphanumeric character (example: ! @ # $ %)

The password must not contain:
• Your name
• Your username
• A password you have previously used