Go to: https://mysite.socccd.edu/Portal/Password/Reset.aspx
If you know your password and just want to change it click "Change My Current Password".
If you have already activated your IVC Email account using the steps on the Login Issues page, and need to reset your password, click "I Have Forgotten My Password".
Then follow the steps below:
Enter your IVC Email address. Example: jdoe99@ivc.edu
Click on "Proceed".
Select a recovery method:
What are the steps to recovering via mobile phone?
Enter the last 4 digits of your mobile phone number on the Reset Password screen.
Click "Send Code"
The following text message will be sent to your mobile phone:
Enter the verification code into the Reset Password screen.
Click "Verify"
Enter a new password into the Password Reset screen.
Click "Change Password"
Why is my new password not accepted?
Your new password must meet the following criteria:
- Be at least 8 characters in length
- Contain at least 1 uppercase letter
- Contain at least 1 lowercase letter
- Contain at least 1 number
- Contain at least 1 nonalphanumeric (example: ! @ # $ %)
Once you get the following message, you can use your new password to login to your account.
What are the steps to recovering via email address?
Click the Email Address button
Check your email account that was used as your recovery email.
Enter the verification code into the Reset Password screen.
Click "Verify"
Enter a new password into the Password Reset screen.
Click "Change Password"
Why is my new password not accepted?
Your new password must meet the following criteria:
- Be at least 8 characters in length
- Contain at least 1 uppercase letter
- Contain at least 1 lowercase letter
- Contain at least 1 number
- Contain at least 1 nonalphanumeric (example: ! @ # $ %)
Once you get the following message, you can use your new password to login to your account.
Why am I getting "Unable to locate account"?
You made a mistake entering your email address.
The system only works with your Campus Email account.
You IVC Email account is not active. Returning students may need to re-apply and re-enroll to the college in order to re-activate an email account.
See the Login Issues page for information.
Why am I getting "Account recovery methods unavailable"?
In most cases, this is because you did not enter an alternative email address or provide a mobile phone number allowed to received SMS text messages.
See the Login Issues page for information.
What are the password complexity requirements?
Password complexity requirements are as follows:
The password must contain:
• Be at least 8 characters in length
• Contain at least 1 uppercase letter
• Contain at least 1 lowercase letter
• Contain at least 1 number
• Contain at least 1 nonalphanumeric character (example: ! @ # $ %)
The password must not contain:
• Your name
• Your username
• A password you have previously used