Proctorio Access Code

If Proctorio is prompting you for an access code to an exam.

This is common issue with a simple fix.

First you have to be in Google Chrome, or you will automatically receive a prompt for an access code.

 

  Proctorio only works with Google Chrome.

Second, you must login to Canvas through our website, www.ivc.edu, and click on Canvas at the top of the page.

If you are in Google Chrome, accessed Canvas through www.ivc.edu, and you're still receiving a prompt for an Access Code

  1. Click on the Google Chrome menu button, located in the top right-hand corner. Appears as three horizontal dots stacked on each other.

  2. Go to More Tools > Extensions. 

  3. You should see Proctorio listed there. If not, you will have to visit the Proctorio website to get the extension.

  4. If Proctorio is listed, ensure that it is Enabled out to the right, and click "Details" to confirm that "Allow in Incognito" is checked as well. 

  5. Close out and return to the exam, you should now be able to go straight into the pre-exam checks.

  6. If this does not work, click on the Proctorio icon at the top and remove it from Chrome, then click on the Secure Exam Proctor link in your course and follow those steps.

 

If this did not work, firewalls and anti-virus programs can block Proctorio. They pick up the software as unsafe and unknown and block it without asking. If you have Norton Security, this is likely the cause of your problem.  Proctorio Support recommends the following.

Additional Tips:

  • You have an anti-virus program or firewall on your computer that is blocking the extension. Try disabling those programs.

  • Mac computers have a built-in Firewall. Turning that off temporarily, for the duration of the quiz, may resolve the issue.

  • If disabling the firewall or anti-virus program does not work, you will want to try uninstalling the Proctorio extension then reinstall the extension.

  • If none of those options work, then the next step would be to uninstall Chrome and then re-install Chrome.

 

If you need further assistance with this or any other issues, give us a call.

IVC Technology Help Desk
949-451-5696