Canvas Issues

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Canvas is used in many courses at IVC.  Your whole course may be managed through Canvas or your instructor may have provided additional course materials.  If you are taking an Online or Hybrid course, please take a look at Online Course Orientation.

For additional questions, please see the information below.

Starting with the Basics!

Ensure you computer and browser will work with Canvas.

What are the basic computer specifications for Canvas?

Which browsers does Canvas support?

NOTE: The latest version of Windows 10, Microsoft Edge browser is supported by Canvas.  Edge may not work with some Book Publisher sites you need to access via Canvas.  We recommend using the Google Chrome browser.

 

Helpful Links

Canvas Student Guide

Mobile Guides - Canvas Student - The Canvas Student app is the mobile version of Canvas that helps students stay current with their courses anywhere. Download the Canvas Student app on Android and iOS devices.

 

 

 

Frequently Asked Questions

 

How do I log into Canvas?

This is how you log into Canvas.

What is my Username and Password?

NOTE: Your Student ID and PIN will not work to login to Canvas.

Username is the first part of your IVC Email address, before the @ sign.   For example the IVC Email address: jdoe99@ivc.edu has the username: jdoe99

Password is your IVC Email password, that is set via MySite.

See the Login Issues page for more information.

 

How do I reset my password?

See the Reset Password page for information.

Why don't I see my course(s) in Canvas?

There could be a couple of reasons why you don't see your course(s) in Canvas.

  • Have you checked the "All Courses" section of Canvas? You can get there by clicking on "Courses" on the left and then going to "All Courses."
  • Your Instructor hasn't released it yet. Your Instructor publishes the course when she/he is ready. If your Instructor has stated that the course has been published and you still don't see it, it may be that...
  • There is a problem with your Registration. The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.
  • It is also possible that there is not an online component for your course. Not all courses at IVC use Canvas.

If you are still unable to find your course, and none of these circumstances apply, please contact the Help Desk at 949-451-5696.

I just registered, why do I get an "Unauthorized" error trying to access my course site?

Description of the problem: You just registered for a course and someone has sent you a link to the course.  You can login to Canvas successfully, but then get the error below:

"Unauthorized. It appears that you don't have permission to access this page. Please make sure you're authorized to view this content. If you think you should be able to view this page, please use the "Help" link to notify support of the problem."

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Cause: There is a delay between the time a student registers for a course and the time it takes for the student's account to be added to the course in Canvas.   Or, you may have been sent a bad link.

 

Solution: Log in to the main site (https://canvas.ivc.edu), to see your dashboard, which contains the list your of courses. 
It may take up to 48 hours for Canvas to get updated, if you continue to have this error over 48 hours, please contact the helpdesk at 949-451-5696

Why do I get an "Unauthorized" error when clicking a link in my course?

Description of the problem: In Canvas, when following a link to a file, instead of downloading the file, an error message appears:

"Unauthorized. It appears that you don't have permission to access this page. Please make sure you're authorized to view this content. If you think you should be able to view this page, please use the "Help" link to notify support of the problem."

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Cause: An instructor has uploaded a file to a course and linked to that file from a different page. Later, they delete the file, possibly to upload a updated version. Any links to the original file will be broken, and will result in the error message. 

 

Solution: There is likely a new version of the file added to the course. If you have access to the "Files" page in the course, try to find the file there. Otherwise, contact the course instructor about the missing file. 

How do I use the "Canvas Inbox"?

The Canvas Inbox is the messaging app used in Canvas, it is not connected to your IVC Email account.

 

How do I privately respond to an individual in a larger conversation?

You can privately respond to the sender in a larger, group conversation.  For instructions on how to do this, view the guide for How do I privately respond to an individual in a larger Conversation?

To ensure you are replying to the correct person, double check the “To” field before sending.

 

How do I send a message to my instructor?

You can send a conversation (message) to one or more people in a course, including your instructor.  For instructions on how to do this, view the guide for How do I compose and send a message?

 

Why am I not able to receive my instructor's messages sent from Canvas?

All Canvas conversations are available in the Canvas Inbox.  For instructions on how to view them, see the guide for How do I find my unread messages in Conversations?

If you are not seeing Canvas messages in your email account, check your Canvas account notification settings and ensure you have Conversation Messages forwarded to your email.  For instructions on how to set your Canvas Notifications, view the guide for How do I set my Notification Preferences?

What is the Browser Cache and why should it be cleared regularly?

Explanation:
Canvas is a composition of thousands of files which need to download into your "Browser Cache" to display the content in your browser.

Browsers try to do their part to speed up the loading process. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. The next time you visit that site, the cached files will help cut down the page load time.

Why should we clear our Cache?
Canvas gets updated regulary for bug fixes and adding new features, also you and your Instructors will make changes to your courses as you complete your coursework.

If these changes update a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see the most recent changes. This is also when, you may encounter browser errors, buttons missing on the page, odd things not working in Canvas, etc.

Clearing the Cache and Cookies in a browser helps fix these issues.

How do I clear my browser cache on a PC?

How do I clear my browser cache on a Mac?

How do I change the language preference in Canvas?

Canvas can read the Web Browser's language setting, so if the Web Browser has a foreign language enabled as the default language on the computer, then those settings will get picked up by the Canvas site and display text in the selected default language.

You can also override any browser settings by following the instructions at:

https://guides.instructure.com/m/4212/l/710343-how-do-i-change-the-language-preference-in-my-user-account-as-a-student

Changing the settings on your computer or browser, is upto the student to determine, as these setting vary depending on the Browser, and Operating System.

How do I upload video files to my Canvas course?

This is how you upload videos to Canvas.

How do I take the Quest Online Student Readiness course?

This is how you take the Quest Online Student Readiness course in Canvas.

How do I upload a TurnItIn Assignment into Canvas?

This is how you upload a TurnItIn assignment in Canvas.

How do I display or hide courses from my Canvas Dashboard?

To display or hide courses within your Canvas Dashboard, follow these steps:

  • Login to Canvas
  • Click on “Courses” on the left
  • Click on “All Courses”
  • Make sure the courses you want to see have the Star on the left, highlighted
  • Click on “Dashboard” on the left
  • You will see all the courses that were highlighted

How do I edit my profile in my user account as a student?

How do I set my Canvas notification preferences as a student?

How do I submit an online assignment?

Here is an article titled How do I submit an online assignment?

How do I view my grades in a current course?

How do I use conversations as a student?

Here is an article titled How do I use Conversations as a student?

How can I use Canvas on my mobile device as a student?

How do I edit or delete discussion replies as a student?

How do I see Announcements from my instructors?

As a student, you can receive Announcements from your instructors automatically in your campus email.

To change this setting, follow these steps:

  1. Login to Canvas
  2. Click on Account in the upper left (where your picture is)
  3. Click on Notifications
  4. Set Announcements to be what you want, for instance the first option selects Notify me right away